Returns - Refund Policy

Thanks for shopping at EasyPuff Vape Store.

If you are not entirely satisfied with your purchase, were here to help. Returns

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds/ Exchanges

Refunds or Exchanges will only be made on items that have a manufacturing fault.
Any damage caused by the consumer will not result in a refund or exchange.
All refunds or exchanges need the original packaging and proof of purchase.
If a product was bought in store please bring back to the original store of purchasing. In-store products will need to be held for 24hrs for inspection.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Or will exchange the product

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To lodge a return please fill in our online returns form here
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